Privacy Policy – How tk11b Handles Your Data

1. Introduction

tk11b ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who register an account or interact with https://tk11b.pro. This Privacy Policy describes in full how we collect, use, disclose, store, and protect personal data in connection with the operation of our online gaming platform, which serves adult players aged 21 and above in Bangladesh.

By registering an account on tk11b, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this policy, please do not register an account or use the Platform. This Privacy Policy forms part of the overall Terms and Conditions governing your use of tk11b.

2. Personal Data We Collect

We collect the following categories of personal data when you register, use, or contact us through the Platform. Data collection is limited to what is genuinely necessary for the purposes described in this policy.

3. How We Use Your Personal Data

tk11b processes personal data only for specific, legitimate purposes directly connected to operating a safe and fair online gaming platform for Bangladesh players. We do not use your data for purposes beyond those listed below without your separate consent:

• To create and manage your player account, including verifying your identity through KYC checks and maintaining accurate account records.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records of all transactions.
• To deliver the gaming services you use, including cricket betting, live casino, slots, crash games, and card games, and to personalise your gaming experience based on your activity on the Platform.
• To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, fraud prevention measures, and any obligations imposed by financial authorities in Bangladesh.
• To send you service communications, including account-related notifications, transaction confirmations, security alerts, and — where you have opted in — promotional offers and bonus information relevant to your account.
• To support responsible gaming by monitoring patterns of play that may indicate problem gambling behaviour and, where appropriate, to reach out to players who may benefit from responsible gaming support tools.

tk11b does not use personal data for automated decision-making that produces legal or similarly significant effects without human review. All account suspensions and closures are reviewed by a member of our team before being finalised.

4. Legal Basis for Processing

tk11b processes personal data under one or more of the following legal bases. Where the basis is legitimate interest, we carry out a balancing test to ensure that our interests do not override the rights and freedoms of the data subject:

• Contract performance — processing necessary to create and operate your player account, process payments, and deliver gaming services that you have requested.
• Legal obligation — processing required to comply with anti-money laundering law, fraud prevention regulations, financial reporting requirements, and other legal duties applicable in Bangladesh.
• Legitimate interest — processing necessary for fraud detection, platform security, responsible gaming monitoring, and improving the quality of our services, provided such interests are proportionate and not overridden by your fundamental rights.
• Consent — where you have actively opted in to receive marketing communications or promotional offers from tk11b. You may withdraw consent at any time by contacting [email protected].

5. Sharing Your Personal Data

tk11b does not sell, rent, or trade personal data to third parties for their own marketing purposes. We share personal data only in the limited circumstances described below, and only with parties who are contractually obligated to handle it with equivalent levels of protection:

Categories of Recipients

• Payment processors and mobile money providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank) — necessary to execute deposits and withdrawals on your behalf and to verify the source of funds.
• Game providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other certified studios) — they receive anonymised session and wagering data necessary to operate the games and maintain RNG integrity, but do not receive your full identity or payment details.
• Identity verification and KYC service providers — third-party specialists who assist tk11b in verifying identity documents and conducting AML screening. These providers are bound by strict confidentiality obligations.
• Law enforcement and regulatory authorities — where tk11b is required by law, court order, or the legitimate request of a competent authority to disclose personal data. In such cases we disclose only what is required and will notify you where legally permitted to do so.

6. Payment Data and Mobile Money Services

tk11b processes payment data — including bKash wallet numbers, Nagad account references, Rocket mobile banking details, and bank account numbers — solely for the purpose of executing your deposit and withdrawal requests. Payment data is transmitted over encrypted connections (SSL/TLS) and is never stored in plain text on our servers. Full card or account numbers are never retained beyond what is necessary for transaction processing and reconciliation.

All payment methods accepted on tk11b are integrated with the respective provider's secure API. tk11b does not handle raw payment credentials directly — transactions are authenticated by the mobile money provider on their own platform. Players should never share OTP codes, PIN numbers, or account passwords with any third party, including tk11b support staff.

7. Cookies and Tracking Technologies

tk11b uses cookies and similar tracking technologies to operate the Platform, remember your session, and improve your overall experience. We do not use third-party advertising cookies or sell cookie data. The following categories of cookies are used:

• Strictly necessary cookies — these are essential for the Platform to function. They include session authentication tokens that keep you logged in securely during your visit. Without these cookies, the Platform cannot operate correctly.
• Functional cookies — these remember your preferences (such as language settings and display options) to personalise your experience without requiring you to re-enter settings on each visit.
• Analytics cookies — these help us understand how players navigate the Platform, which games are most popular, and where technical issues may arise. Analytics data is aggregated and anonymised before analysis. We do not use this data to build individual advertising profiles.
• Security cookies — these help us detect and prevent fraudulent login attempts, session hijacking, and other malicious activity on the Platform by identifying anomalous patterns in device and IP behaviour.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from using core Platform features, including logging in and placing bets.

8. Data Retention

tk11b retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. The following retention periods generally apply: active account data is held for the duration of your account; financial transaction records are retained for a minimum of seven (7) years from the date of each transaction to comply with financial record-keeping requirements; KYC documents are retained for a minimum of five (5) years from the date of account closure; and support correspondence is retained for two (2) years from the date of last contact.

When personal data is no longer required and no legal obligation to retain it exists, tk11b will securely delete or anonymise that data. Players who close their accounts may request confirmation of data deletion by contacting [email protected], subject to the legal retention obligations described above.

9. Data Security

tk11b implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls that restrict internal access to personal data on a strict need-to-know basis, regular security audits of Platform systems, and monitoring for unusual account and transaction activity that may indicate a breach or fraud attempt.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, tk11b will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach. Where we become aware of any unauthorised access to your account, we will contact you immediately at the email address or mobile number registered on your account.

10. Your Data Rights

As a data subject, you hold the following rights in relation to personal data that tk11b processes about you. To exercise any of these rights, submit a written request to [email protected]. We will respond within 30 days of receiving a valid request. We may need to verify your identity before processing a rights request.

• 👁️ Right of AccessYou may request a copy of the personal data tk11b holds about you, including the purposes for which it is processed and the categories of recipients with whom it has been shared.
• ✏️ Right of RectificationIf any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. Some data fields can be updated directly through your account settings.
• 🗑️ Right of ErasureYou may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to our legal retention obligations.
• ⏸️ Right to Restrict ProcessingYou may request that we limit the processing of your personal data in certain circumstances, for example while the accuracy of data is contested or while a complaint is being investigated.
• 📦 Right to Data PortabilityWhere processing is based on your consent or a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• 🚫 Right to ObjectYou may object to processing based on legitimate interests or for direct marketing purposes. Where you object to direct marketing, we will cease processing your data for that purpose immediately and without condition.

11. Children and Minors

tk11b is strictly an adult gaming platform. We do not knowingly collect personal data from any individual under the age of 21. Our registration process includes age verification steps designed to identify and reject applications from underage individuals. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data immediately and close the associated account. Parents and guardians who believe a minor may have registered on the Platform are urged to contact [email protected] immediately.

12. Third-Party Links and Game Providers

The tk11b platform integrates games and services from third-party providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. While we take care to partner with reputable, certified providers, tk11b is not responsible for the privacy practices of these third-party studios. Each provider operates under its own privacy framework and data processing agreements. Players should be aware that game interactions may transmit session data to the relevant provider's servers for the purpose of game operation, fairness auditing, and regulatory compliance. tk11b does not embed links to external third-party websites in the Platform that would take you away from tk11b and into a separate site with its own privacy policy — all gaming content is delivered within the Platform itself.

13. Changes to This Privacy Policy

tk11b reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or the services we offer. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify active players by email or via an in-platform notice.

Your continued use of the Platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the changes, you must cease using the Platform and request account closure by contacting [email protected].

14. Contact and Data Subject Requests

For all privacy-related queries, data subject access requests, consent withdrawal requests, or complaints regarding the handling of your personal data by tk11b, please contact our support team in writing. We aim to acknowledge all privacy requests within 3 business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 30 calendar days.